Privacy Policy
Introduction
At RealmSeekers, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We encourage you to read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our website, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an expedition or service
- Sign up for our newsletter
- Complete forms or surveys
- Contact us with inquiries
- Participate in promotions or contests
This information may include:
- Name, email address, phone number, and mailing address
- Payment information (processed securely through third-party payment processors)
- Emergency contact details
- Health information relevant to expedition participation
- Demographic information
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, browsing actions, and patterns. This information may include:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages you view
- Time and date of your visit
- Time spent on pages
- Other statistics
How We Use Your Information
We may use the information we collect about you for various purposes, including:
- Providing, maintaining, and improving our website and services
- Processing transactions and sending related information
- Sending administrative information, such as updates to our terms, conditions, and policies
- Responding to your comments, questions, and requests
- Sending promotional communications, such as special offers or other news about expeditions, products, or services
- Monitoring and analyzing trends, usage, and activities in connection with our website
- Personalizing your experience on our website
- Protecting against, identifying, and preventing fraud and other illegal activity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
We use the following types of cookies:
- Essential Cookies: Required for the operation of our website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
- Functionality Cookies: Allow us to remember choices you make and provide enhanced features.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.
Data Sharing and Disclosure
We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Compliance: We may disclose your information where required by law or if we believe that such action is necessary to comply with a legal obligation.
- Safety and Protection: We may disclose your information to protect the rights, property, or safety of RealmSeekers, our customers, or others.
- With Your Consent: We may share your information with your consent or at your direction.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and applicable legal requirements.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access personal information we hold about you
- Right to request correction of your personal information
- Right to request deletion of your personal information
- Right to object to processing of your personal information
- Right to request restriction of processing your personal information
- Right to request transfer of your personal information
- Right to withdraw consent
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
RealmSeekers242 Explorers Way
Cairns, Queensland 4870
Australia
Email: [email protected]
Phone: +61 7 4030 9870
Last Updated: May 1, 2024